How do I become a customer?
After creating your account, you will be taken through a so-called KYC (Known Your Customer) process. As part of this process, you will be asked to provide some basic details about your company, the shareholders and/or authorised representative(s), as well as about the financial sources for your trading and payments. Franx will check your company against our acceptance criteria. Next, we will verify your authorised representative(s) through a video chat or personal identification, and you will then be asked to validate our agreements by signing a contract.
Depending on the products you intend to use, you can then immediately submit your first transaction order after transferring funds to your account from your contra account.
What information about me and my company will Franx require?
During the application process, you will go through our ‘know-your-customer’ process. As part of this process, you will be asked to provide some basic details about your company, the shareholder(s) and/or authorised representative(s), as well as about the financial sources for your trading and payments. Aside from that, Franx will conduct a compulsory screening. We do this because Franx does not accept customers who are, or have been, involved in illegal activities such as money laundering and fraud. And we do not accept companies that operate in certain industries.
What rights can I derive from information on the Franx website?
At www.franx.com you will find two categories of information:
1. Promotional information
2. Legal documentation
All the web pages accessible through the top navigation menu contain marketing material that promotes our products and services. Pages like ‘Home page', 'We are Franx’ and ‘Products’.
The legal documentation consists of documents that are accessible through the following links: ‘Privacy statement’, ‘Disclaimer’ and ‘Litigation policy’. It also includes documentation to be read and signed as part of the procedure of becoming a client at Franx. This documentation can be found on the ‘Documents’ page under ‘Legal documents’. Lastly, the frequently asked questions (FAQ) are also legal in nature.
In what language do we communicate with you?
We can communicate with you in English or in Dutch. We will use your preferred language (English or Dutch) in our communication with you. With regard to legal documentation, Dutch takes priority.
How do we communicate with you?
We can communicate with you in several ways: by phone, post or email. The chat option is only available for commercial purposes.
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